All orders go through a processing time of 24-48 hours. Once the order is shipped, the customer will receive a tracking number.
North America: 4-9 business days
UK/Ireland: 4-9 business days
EU: 5-10 business days
Oceanic: 5-10 business days
Rest of World: 6-11 business days
ATTENTION: As of November 2023, we are currently experiencing a high demand for our products plus a backlog of shipping delays with several of the most popular shipping carriers. Therefore, please expect an extra 2-4 business days for your item to arrive.
Every customer is given a 30-day satisfaction guarantee period where they can return the product within 30 days of purchase if they are not satisfied with it.
For defective or faulty items, we will request proof of the defectiveness in the form of a video. Once this has been processed, we will gladly refund you the entire order. Returns are not necessary.
For all customer inquiries, please do not hesitate to submit inquiries on our contact page or visit our help centre to see the commonly asked questions
You can also use our chat widget located on the bottom right of your page